Support

Need a hand? We’re here to help with either of our apps — Map My Range for golfers, Manage My Range for range operators — and with your account. One address covers all of it.

Frequently asked questions

How do I delete my account?

You can have your account and all associated data deleted at any time. In the golfer app you can do it yourself; in Manage My Range there is no Delete Account screen, so email us at support@mapmyrange.com and we will do it. Our Delete Your Account page has both routes in full.

Why does the app need my location?

In the golfer app, to measure the distance between you and targets on the range. Location is used only while the app is open in the foreground. In Manage My Range, it centers the map on your range, and it records where a target or a downrange point is when you choose to walk to the spot and capture it — you can place either by tapping the map instead. Neither app tracks background location, and we never sell your location or use it for advertising.

How do I sign in?

In the Map My Range app, choose “Continue with Google” or “Sign in with email”. Golfer sign-in is handled by our identity provider WorkOS.

Range operators sign in with the email address their organization invited, either in the Manage My Range app or in the web dashboard at app.mapmyrange.com — the same account works in both. Clerk handles operator sign-in. There is no operator sign-up screen: access is granted by your organization’s administrator, so if you have not been invited yet, ask them rather than us. If you have trouble signing in, email us and we’ll help.

I run a driving range — where do I start?

Ask whoever administers your organization to invite you, then sign in with Manage My Range on your phone or in the web dashboard. The app is the one to have on the range itself: setting up targets and the downrange point works best standing at them. Everything else — hours, closures, holidays, events, your team — can be done from either.

Still need help?

If your question isn’t answered above, email support@mapmyrange.com and we’ll get back to you.