Map My Range

Delete Your Account

You can permanently delete your MapMyRange account and all associated data at any time. How you do it depends on which of our apps you use, so this page covers golfers first and range operators after. You do not need to be signed in to this page to read these instructions.

Option 1 — Delete in the golfer app

The fastest way to delete a golfer account is directly in Map My Range, the app for golfers:

  1. Open the Map My Range app.
  2. Go to Profile.
  3. Tap Delete Account.
  4. Type DELETE to confirm.

Your account and data are removed as described below. This action cannot be undone.

These steps are for the golfer app only. Manage My Range, the app for range operators, has no Delete Account screen — if that is the app you have, read If you are a range operator below instead.

Option 2 — Request deletion by email

If you cannot access the app, email us and we’ll delete your account for you:

  • Send an email to support@mapmyrange.com from the email address associated with your account.
  • Use the subject line Delete My Account.

We verify the request comes from your account’s email address and fulfill deletion requests within 30 days.

If you are a range operator

Manage My Range works differently from the golfer app, and the steps above do not apply to it.

There is no Delete Account screen in Manage My Range, and there is no sign-up screen either. An operator account is not one you create for yourself: your organization’s administrator invites you, and they can remove your access at any time, which is the normal way an operator leaves a range. Because the app never created the account, it does not offer to delete it.

Email is the route for an operator. Send an email to support@mapmyrange.com from the address your organization invited, with the subject line Delete My Account, and say that it is an operator account. We verify the request comes from that address and complete it within 30 days, exactly as above.

Three things worth knowing before you ask:

  • Removing your access and deleting your account are different. Your administrator can take away your access to a range without involving us. Deleting the account is what removes the account itself, and that is what the email above is for.
  • Your organization’s records are not yours to delete. A range, its address, its opening hours, its targets and its events belong to the organization that runs it, and deleting your own account does not remove them. What does change is that they stop being attributed to you — where we recorded that you were the person who added a closure or an event, that link is cleared. If a range should come off the product altogether, ask us in the same email and we will work out with the organization what should happen to it.
  • If you are the last administrator, we will ask for a second one first. We will not delete the account that is the only remaining administrator of an organization, because that would leave the range with nobody able to run it. We will come back to you and ask your organization to appoint somebody else, and then complete the deletion.

What gets deleted

When you delete a golfer account, we permanently remove all of the personal data tied to it, including:

  • Your account and profile (email, name, account identifier, date of birth).
  • Your golf shot records — including where you were standing on the range for each shot, which target you aimed at, and the direction and distance of the shot, along with club and timestamp data.
  • Your shot marks, if you subscribe to shot marking. A mark is a point you place by hand on a satellite map, one shot at a time, to record where you remember the ball coming down — not where it came to rest, and not something the app watched. Deleting your account removes the marks themselves, the along-the-line and across-the-line distances from the target that we work out from them, and the two coordinates we keep for each mark so that calculation can be redone later: the point you placed, and where the target was at the moment you placed it.
  • Your record of paid access to shot marking — that your account had it, how it was granted, and when it started and expires.
  • Your bag and club data.
  • Your range session history — which range you visited and when — and any saved sessions.
  • Your range consents, push notification tokens, notification preferences, and in-app messages.
  • Your range event interests — the record of which range events you marked interest in.

Shot marking is a paid extra. If you have never subscribed to it, there are no marks on your account to delete and nothing else in the list above changes — the free app does not create marks.

For an operator account the list is shorter, because Manage My Range collects less. We remove your account and profile — your email address, your name and your account identifier — your membership of the organization, and the permissions that gave you access to its ranges. Your organization’s own records stay, as described above. There is no date of birth, no shot history, no marks and no bag on an operator account, so none of those apply.

What is retained

We do not retain your personal data after deletion. Your account, sessions, shots, marks, and everything derived from your location are removed. If we are required by law to keep a minimal, non-identifying record of the fact that a deletion request was made (for example, to demonstrate compliance), that record contains no personal data beyond what the law requires. We never keep your data for advertising or resale.

One technical exception, stated so this promise is precise rather than merely reassuring: to tell you what a shot “plays like” uphill or downhill, we cache the ground elevation at a coordinate for up to 30 days. That cache is keyed by the coordinate alone — it holds no account or device identifier and is shared by everyone who hits toward that spot — so it is not linked to you and it expires on its own. It is not deleted per-account because there is nothing in it identifying an account.

A second exception, and this one exists to protect you. We keep a record that the sign-in credential attached to this account was deleted: the identifier your identity provider gave us — an opaque string, not your email address, your name, or anything you typed — together with the date. Without it, a sign-in still held on a device could silently recreate the account we just deleted, and you would end up with a new empty account rather than none at all. We keep it for as long as we run the service, because deleting it would undo that protection. It is never used to identify you, to contact you, or to rebuild anything, and it holds no location, no name and no address.

Questions

If you have any questions about account deletion, email support@mapmyrange.com and we’ll help.