Map My Range

Delete Your Account

You can permanently delete your MapMyRange account and all associated data at any time. How you do it depends on which of our apps you use, so this page covers golfers first and range operators after. You do not need to be signed in to this page to read these instructions.

Option 1 — Delete in the golfer app

The fastest way to delete a golfer account is directly in Map My Range, the app for golfers:

  1. Open the Map My Range app.
  2. Go to Profile.
  3. Tap Delete Account.
  4. Type DELETE to confirm.

Your account and data are removed as described below. This action cannot be undone.

These steps are for the golfer app only. Manage My Range, the app for range operators, has no Delete Account screen — if that is the app you have, read If you are a range operator below instead.

Option 2 — Request deletion by email

If you cannot access the app, email us and we’ll delete your account for you:

  • Send an email to support@mapmyrange.com from the email address associated with your account.
  • Use the subject line Delete My Account.

We verify the request comes from your account’s email address and fulfill deletion requests within 30 days.

If you use the golfer app without an account

Without an account there is nothing to delete in the steps above, but the app still sends us some things, as our Privacy Policy describes: usage events, each naming the install of the app it came from, and the practice sessions you start as a guest. This is what you can do about them, and what happens to them anyway:

  • Reset analytics ID, under Profile in the app, deletes this phone’s usage events, and the practice visits recorded on it while you were not signed in, from our servers, together with the record that registered the install and any record of which accounts were used on it. It also deletes the copies of those usage events in PostHog, and the PostHog profile of any account that sent events from this phone, with everything in that profile, including what that account sent from other phones. A new analytics ID then starts fresh.
  • Practice sessions you started as a guest go with a reset. Otherwise we keep each one for 13 months from when it started, and after that only as daily counts for the range, with no install in them.
  • The record that registered your install (its identifier, which service verified it, when it registered and last checked in, and the key your phone made for it) is deleted 13 months after the install last checked in, or at once by a reset. Nothing in it names you.
  • Uninstalling the app removes the ID from your phone, but not what we already hold, which follows the periods above. Reset before you uninstall if you want it gone now.

If you later create an account on the same phone and then delete it, the usage events from that phone go with it, including the ones sent before you signed in.

If you are a range operator

Manage My Range works differently from the golfer app, and the steps above do not apply to it.

There is no Delete Account screen in Manage My Range, and there is no sign-up screen either. An operator account is not one you create for yourself: your organization’s administrator invites you, and they can remove your access at any time, which is the normal way an operator leaves a range. Because the app never created the account, it does not offer to delete it.

Email is the route for an operator. Send an email to support@mapmyrange.com from the address your organization invited, with the subject line Delete My Account, and say that it is an operator account. We verify the request comes from that address and complete it within 30 days, exactly as above.

We close an operator account rather than delete it, and we erase your personal data from it if you ask. Your name is on records that belong to your organization, so the two are separate steps, and the email can ask for either:

  • Closing the account stops it signing in and removes every membership and permission it held. Your name and email address stay on it, so the records you wrote for a range still say who wrote them.
  • Erasing your personal data removes your name, your email address and the time you last used the account, takes your account off the positions you recorded for your range’s targets, and deletes your sign-in at Clerk. The account’s identifier stays on everything else you wrote, so those records then show a former operator, and nothing in them names you. Say in the email that you want this as well.

Three things worth knowing before you ask:

  • Removing your access and closing your account are different. Your administrator can take away your access to a range without involving us. Closing the account is what ends the account itself, and that is what the email above is for.
  • Your organization’s records are not yours to delete. A range, its address, its opening hours, its targets and its events belong to the organization that runs it, and closing or erasing your own account does not remove them. If a range should come off the product altogether, ask us in the same email and we will work out with the organization what should happen to it.
  • If you are the last administrator, we will ask for a second one first. We will not close the account that is the only remaining administrator of an organization, because that would leave the range with nobody able to run it. We will come back to you and ask your organization to appoint somebody else, and then complete the request.

What gets deleted

When you delete a golfer account, we permanently remove all of the personal data tied to it, including:

  • Your account and profile (email, name, account identifier, date of birth).
  • Your golf shot records — including where you were standing on the range for each shot, which target you aimed at, and the direction and distance of the shot, along with club and timestamp data.
  • Your shot marks, if you have marked any shots. A mark is a point you place by hand on a satellite map, one shot at a time, to record where you remember the ball coming down — not where it came to rest, and not something the app watched. Deleting your account removes the marks themselves, the along-the-line and across-the-line distances from the target that we work out from them, and the two coordinates we keep for each mark so that calculation can be redone later: the point you placed, and where the target was at the moment you placed it.
  • Your record of paid access to shot marking — that your account had it, how it was granted, and when it started and expires.
  • Your bag and club data.
  • Your range session history — which range you visited and when — and any saved sessions.
  • Your range consents, push notification tokens, notification preferences, and in-app messages.
  • Your range event interests — the record of which range events you marked interest in.
  • The usage events sent from every install of the app your account was used on, including those sent before you signed in, and the record of which installs your account used.
  • The copies of those usage events in PostHog, our analytics provider. Deleting your account deletes your PostHog profile, with everything in that profile, and the profile of any other account that sent events from a phone your account was used on.

Shot marking is part of our paid tier, which every account created before April 1, 2027 has free until that date. If you have never marked a shot, there are no marks on your account to delete and nothing else in the list above changes — the app never creates a mark on its own.

For an operator account the list is shorter, because Manage My Range collects less, and it comes in the two steps described above. Closing the account removes your membership of the organization and the permissions that gave you access to its ranges. Erasing your personal data then removes your name, your email address and the time you last used the account, takes your account off the positions you recorded for your range’s targets, and deletes your sign-in at Clerk. The account’s identifier stays on everything else, as described above, and so do your organization’s own records. There is no date of birth, no shot history, no marks and no bag on an operator account, so none of those apply.

Deleting your marks and deleting your account are not the same thing

Your marks are stored separately from your shot history, on purpose: it means your marks can be deleted on their own, without losing the shots they were placed on. It also means the two deletions cover different things, and it is worth being exact about that so neither is read as the other.

Deleting only your marks removes what the marks bullet above describes — the marks, the distances from the target we derive from them, and the two coordinates we keep to be able to redo that calculation. It does not remove the location information held on your shot history: where you were standing, where we have that recorded; the direction from you to the target you aimed at; how far away that target was; and which target it was. Those are part of the free shot history your own practice statistics are measured from. They are not part of shot marking, and removing your marks does not remove them.

Deleting your account removes both — the marks and the shot history, with everything listed in the previous section. If what you want is for us to hold none of it, that is the one to choose.

What is retained

We do not retain your personal data after deletion. Your account, sessions, shots, marks, and everything derived from your location are removed. If we are required by law to keep a minimal, non-identifying record of the fact that a deletion request was made (for example, to demonstrate compliance), that record contains no personal data beyond what the law requires. We never keep your data for advertising or resale.

Deleted data can remain for a short time in the encrypted backups we keep to recover from failures. Every backup expires within 30 days of the deletion, so the 30 days above include them.

Daily counts that combine many people, with no install or account in them — for example, how many guests practised at a range on a given day — are kept after a deletion, because there is nothing in them to delete for you.

One technical exception, stated so this promise is precise rather than merely reassuring: to tell you what a shot “plays like” uphill or downhill, we cache the ground elevation at a coordinate for up to 30 days. That cache is keyed by the coordinate alone — it holds no account or device identifier and is shared by everyone who hits toward that spot — so it is not linked to you and it expires on its own. It is not deleted per-account because there is nothing in it identifying an account.

A second exception, and this one exists to protect you. We keep a record that the sign-in credential attached to this account was deleted: the identifier our sign-in provider, WorkOS, gave your account — an opaque string, not your email address, your name, or anything you typed — together with the date. Without it, a sign-in still held on a device could silently recreate the account we just deleted, and you would end up with a new empty account rather than none at all. We also ask WorkOS to end every sign-in session your account had and then to delete your account there, and we keep asking until it confirms both. We delete the record 30 days after WorkOS confirms both, when no sign-in can recreate anything any more. Until then it is never used to identify you, to contact you, or to rebuild anything, and it holds no location, no name and no address.

Questions

If you have any questions about account deletion, email support@mapmyrange.com and we’ll help.